Privacy Policy

Introduction

MuBalance respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and any other information you provide when contacting us or requesting a consultation.
• Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies: Small data files stored on your device that help us improve your browsing experience.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests
• Provide information about our services and educational resources
• Improve our website and user experience
• Send occasional updates about natural supplements and nutrition education
• Comply with legal obligations

Legal Basis for Processing

Under the UK GDPR, we process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Legitimate Interests: To provide information and educational resources you've requested
• Legal Obligation: When required by law

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our website and conducting our business
• Professional advisors, including lawyers and accountants
• Regulatory authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

MuBalance
31 King's Road
London SW3 5EW
United Kingdom
Email: [email protected]
Phone: +44 20 7469 58 14